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Apply online and get an electronic
travel authorization for convenient travel.

Apply for ETA

Privacy Policy and Consent

[Personal Information Handling Policy]

Mobillon Co., Ltd. (hereinafter referred to as the "Company") collects personal information only for 
processing of ETA (Electronic Travel Authorization) electronic travel authorization agency service received through ko-eta.com. 
We inform you about the purpose of information use, retention and use period of personal information, etc.
We will also inform you about the disadvantages in the case of consent and refusal of consent, so please read it carefully before agreeing.
In addition, if changes are necessary for different purposes, we will process them with prior consent.

The company values ​​customer's personal information, complies with the "Act on Promotion of Information and Communications Network Utilization and Information Protection",
and will notify you through website notices (or individual notices) when revising the privacy policy.

This policy is effective from August 01, 2022


1. Users of personal information collected

can use ETA (Electronic Travel Authorization) electronic travel authorization service without registering as a member on ko-eta.com.
However, you must agree to the Terms of Use/Privacy Policy, and the company collects the minimum amount of personal information necessary to use the service.

The personal information ko-eta.com collects from users at the time of application is as follows.
Collected information: full name, date of birth, gender, home phone number, occupation, e-mail, passport information (passport number, passport issuance date,
passport expiration date, issuing country, multiple nationality information), country of residence,
criminal record, infectious disease status, We collect essential items such as service use records, access logs, cookies, access IP information, payment records, travel agency information, and past visits to Korea.
If the date of birth entered by the user is a child under the age of 18, the legal representative information (legal representative's name, date of birth, gender, 
duplicate registration confirmation information (DI), and
mobile phone number are additionally collected. E-mail address can be

collected Collection file: You can request a member’s (passport copy and face photo)

Additional collection: Additional personal information is collected only for users of the service during the use of services within ko-eta.com and the application process When
additional personal information is collected, the user is informed of the 'collected personal information items, purpose of collection and use of
personal information, and period of storage of personal information' at the time of collection of the personal information, and consent is obtained.

IP addresses, cookies, service use records, device information, and location information may be created and collected during the service use process.
Specifically, in the process of using the service, information about the user is created and stored (collected) in an automated way, or the unique information of the user's device is
safely converted so that the original value cannot be checked and collected. Location information may be collected in the course of using the service, and the collected information may or
may not correspond to personal information depending on whether or not it is linked to personal information.


2. Use of collected personal information

 The "Company" is responsible for member management, service development,
We use personal information only for the following purposes , such as providing and improving it.

- Fee settlement according to service provision contract fulfillment and service provision
- Service usage record and access frequency analysis, service usage statistics, service analysis and customized service provision according to statistics and advertisements, etc.
- Identity verification according to service use, personal identification, prevention of illegal use by bad members and prevention of unauthorized use, 
confirmation of intent to join, verification of age, complaint handling, etc.
- Service that users can use with confidence in terms of security, privacy and safety We use personal information to establish a user environment.
- Agency for entry approval application in Korea


3. Storage and management of personal information 

The company provides information to ko-eta.com with the consent of the customer for ETA application, 
personal information for which payment has not occurred or personal information for which payment has occurred is ko-eta. com's server is
managed and stored for 2 years, and when 2 years have passed (ETA validity period), customer information is deleted and no customer information is stored in ko-eta.com.

* Basis for retention: Act on Consumer Protection in Electronic Commerce, etc.
Records on collection, processing and use of credit information: 3 years (Act on Use and Protection of Credit Information

) will be completely deleted upon request, and no customer information will be owned or stored by ko-eta.com or the company.

[ management ]
"Company" and ko-eta.com do not sell, distribute or lease the customer's personal information to third parties, except without the customer's permission or as required by law.
We may use your information to send you promotional information about our new content. If you believe that the information we have on you is inaccurate or incomplete,
please contact us as soon as possible and we will correct any incorrect information as soon as we find it.
In principle, the "Company" destroys the user's personal information without delay upon withdrawal from membership.
However, if the user obtains a separate consent for the storage period of personal information, 
or if the law imposes an obligation to keep information for a certain period of time, personal information will be safely stored for that period.


4. Procedure and method of destruction

of personal information In principle, after the purpose of collection and use of personal information is achieved, the company destroys the information without delay.
The destruction procedure and method are as follows.

Destruction procedure: The information entered by the member for membership registration, etc. is transferred to a separate 
DB after the purpose is achieved (in the case of paper, a separate filing cabinet) and in accordance with the internal policy and other
information protection reasons according to related laws (retention and use period) See) It is destroyed after being stored for a certain period of time.
Personal information transferred to a separate DB will not be used for any other purpose other than being retained unless it is required by law.

Destruction method: Personal information stored in electronic file format is deleted using a technical method that cannot reproduce the record.


5. Provision

of personal information In principle, the company does not provide users' personal information to external parties. However, exceptions are made in the following cases.

- In case users agree in advance
- In accordance with the provisions of laws and regulations, or if there is a request from an investigation agency in accordance with the procedures and 
methods stipulated in laws and regulations for investigation purposes

 

6. Consignment of collected personal information

"Company" ( ko-eta. com) does not sell or share customer information in any form other than the Electronic Travel Authorization (ETA) electronic travel authorization service.
Also, ko-eta.com does not use customer information for any marketing means.


7. Rights of users and their legal representatives and how to exercise them

Users and their legal representatives can inquire or modify the registered personal information of themselves or children under the age of 14 at any time, and may request cancellation of membership.
Inquiry of personal information of users or children under the age of 14? Click 'Change Personal Information' (or 'Edit Member Information', etc.) for modification, 
click “Withdraw Membership” to cancel membership (withdraw consent), or go through the
identity verification process through the “Inquiry” section and read directly , correction or withdrawal request is possible , or if you contact the

"person in charge of personal information management" in writing, by phone or e-mail, we will take action without delay.
If you request correction of errors in personal information, the personal information will not be used or provided until the correction is completed.
In addition, if incorrect personal information has already been provided to a third party, we will notify the third party of the result of the correction without delay so that the correction can be made.

The "Company" handles personal information that has been canceled or deleted at the request of the user or legal representative as specified in the 
"Period of Retention and Use of Personal Information Collected by the Company" and
cannot be viewed or used for any other purpose. .
"Company" reserves the right to reject service requests from minors visiting this website.

 

8. Matters concerning the installation and operation of the automatic personal information collection device and its rejection
The "company" operates 'cookies', etc. that store and find customer information from time to time.
A "cookie" is a very small text file sent to your browser by the server used to operate the company's website and stored on your computer's hard disk.
The company uses cookies for the following purposes:


[Purpose of use of cookies, etc.] Target marketing and personalized service provision

by analyzing the access frequency and visit time of members and non-members, identifying users' tastes and interests and tracking traces, and identifying 
the degree of participation in various events and number of visits, etc. You have the option to install cookies. 
Therefore, you can accept all cookies by setting options in your web browser, check each time a cookie is saved, 
or refuse to save all cookies. [How to reject cookie setting] ex: As a method of rejecting cookie setting, 
you can accept all cookies by selecting the option of your web browser, check each time you save a cookie, or refuse to save all cookies. there is.

 

 

 

Example of setting method (in case of Internet Explorer): Tools at the top of the web browser > Internet Options > Personal Information
However, if you refuse to install cookies, there may be difficulties in providing services.
You can report any complaints related to personal information protection that 
occur while using the company's services to the person in charge of personal information management or the department in charge.

 

9. Complementary and Customer Center

[Supplementary]
The server of ko-eta.com of the "company" is located in Korea and stores customer information on the server.
Customer information is valuable and safely managed, and can be permanently deleted at the request of the customer.
(However, payment information is kept on a separate server for 6 months so that it can be checked in case of a dispute.)
The server of ko-eta.com is fully supplemented with the best possible protection through security systems, firewalls, encryption and passwords, etc. I'm using a server management company to make sure it's being saved.

[Service center]
If you have any questions about the privacy policy of the ko-eta.com website, please contact us through the email below and we will respond sincerely. Name of

person in charge of personal information 
management : Yoo Jeong- sik
Phone: (Korea) 070-4931-4623 
e-mail: mobilerun7942@gmail.comr

The privacy policy is effective from August 01, 2022.

  • 01 Terms and Conditions Agreement
  • 02 Enter E-mail
  • 03 Enter Passport Information
  • 04 Enter Application Information
  • 05 Check Information
  • 06 Application Complete

Terms and Conditions Agreement

Enter correct information.( Citizens of the Republic of Korea are not eligible for K-ETA. )

Agreement on the Collection and Use of Personal Information

In order to apply for K-ETA, you must agree to the collection and use of personal information. Please read the contents carefully and decide whether to agree or not.

Details

Item Purpose of Collection and Use Retention and Use Period
(Required) ID photo, e-mail, nationality, gender, full name, date of birth, passport expiration date, multiple nationality information, mobile phone, past visits to Korea, purpose of entry and travel agency information, place of stay information, occupation ( Optional) passport photo, period of stay Electronic Travel Authorization (K-ETA) related processing Semi-permanent

- You have the right to refuse to consent to the above collection and use of personal information.

- If you do not agree, the use of the services provided on this website is restricted.

Do you agree to the collection and use of essential personal information as above?

Do you agree to the collection and use of optional personal information as above?

Consent to the processing of sensitive information

In order to apply for the Korea Electronic Travel Authorization (K-ETA), you must agree to the collection and use of sensitive information. Please read the information below carefully before deciding whether to agree or not.

Details

Item Purpose of Collection and Use Retention and Use Period
Disease information, Criminal records Electronic Travel Authorization (K-ETA) related processing Semi-permanent

- You have the right to refuse to consent to the collection and use of the above sensitive information.

- If you do not agree, the use of the services provided on this website is restricted.

Do you agree to the processing of sensitive information as above?

Information on processing unique identification information

In order to apply for the Korea Electronic Travel Authorization (ETA), you must agree to the collection and use of unique identification information. Please read the contents carefully and decide whether to agree or not.

Details

Item Purpose of Collection and Use Retention and Use Period
(Required) Passport number Electronic Travel Authorization (K-ETA) related processing Semi-permanent

- You have the right to refuse consent to the processing of the above unique identification information.

- If you do not agree, the use of the services provided on this website is restricted.

Do you agree to the processing of uniquely identifiable information as above?

Terms and Conditions.

[[ Terms of Use]]

 

Article 1 (Purpose)

ko-eta.com of Mobilrun (hereinafter referred to as the "Company") is necessary for use between an individual and a company using the Electronic Travel Authorization (ETA) electronic travel authorization service. The purpose is to stipulate necessary matters
such as conditions, procedures, rights and obligations of the parties . In addition, these Terms of Use stipulate the user's conditions for using the service (“Service Introduction”), and the user must agree to these Terms of Use in advance before using the service. 
This agreement constitutes an express statement that the user has read, understands, and is bound by, these Terms of Use, and is bound by these Terms of Use. 
The provision of this service may be formalized in multiple languages ​​at your convenience, but in case of any discrepancy between languages, the English version shall prevail. 
If you have any questions or concerns regarding these Terms of Use, please contact our Customer Service Department at the contact details below.

 

Article 2 (Definition of Terms)

The definitions of terms used in these terms and conditions are as follows.

- “K-ETA (KOREA Electronic Travel Authorization)” is the “Korea Electronic Travel Authorization System” and refers to the prior authorization of individuals and travelers who wish to enter Korea without a visa.

- "Application" refers to a customer's request for "K-ETA application agency service" on the website (www.ko-eta.com) provided by the company.
- “Fees” (“costs”) refer to goods provided by individuals who wish to receive the service of the “K-ETA application agency service” provided by the company.
- A “member” or “non-member” refers to a person who uses the service by entering the information requested by the company after knowing it in accordance with the procedures set by the company and agreeing to the “terms of use” and “personal information handling plan”.
- “Non-member” refers to a person who does not agree to the procedures set by the company and wants to receive services.
- What is “ko-eta.com (hereinafter referred to as the “Website”)”? The company, so that k-ETA (Korea Electronic Travel Application) users can request the ETA service provided by the company on the WEB;

- “Refund” refers to returning the amount paid by ko-eta.com to the user according to the method and procedure set by the company, and is divided into account refund and payment cancellation. 
 1). “Account Refund”: Refers to transferring the amount paid by ko-eta.com to a bank account.
 2). “Payment Cancellation”: After paying by card at ko-eta.com, the service does not proceed, and the payment of the card amount is canceled according to the user's cancellation request.
- “Affiliate” refers to another “business operator” who promotes mutual benefits by operating the ETA service provided by the company

 

Article 3 (Effect and Change of Terms)

. If the applicant requests the K-ETA (KOREA Electronic Travel Authorization) Korea electronic travel authorization agency service without registering as a member,
it will take effect.
In addition, when applying for K-ETA (KOREA Electronic Travel Authorization) "Korea Electronic Travel Authorization", the company provides all information requested by the Korean government website on behalf of the
applicant according to the terms and conditions of use and
It is recognized by checking the consent box of the personal information processing policy, and its effect begins. - These Terms and Conditions are effective for non-members who wish to request K-ETA (KOREA Electronic Travel Authorization) Korea electronic travel authorization agency service through “ ko-eta.com

     (hereinafter referred to as “website”). do. - These terms and conditions become effective when the company publishes the contents of the terms and conditions on “ko-eta.com” (hereinafter referred to as “website”) or otherwise notifies the customer and the customer agrees to this. 
- The company always posts these terms of use on “ko-eta.com (hereinafter referred to as the “website”), so that users or customers can view it at any time. - If the company intends to change these terms and conditions, 
the effective date and reason for the change to be changed shall be specified and posted on “ko-eta.com” or notified by e-mail, etc. 30 days prior to the effective date. 
Even if the terms and conditions are urgently changed due to such reasons, the changed terms and conditions will be posted on the “ko-eta.com screen, etc. and notified afterwards through electronic document transmission, etc.

- In the event that the terms and conditions are changed unfavorably to the user, the user may be individually notified by e-mail, mobile phone text message transmission, 
or PUSH transmission (hereinafter referred to as “e-mail transmission, etc.”) in addition to notice. In this case, if individual notification to the user is difficult, such as when the user does not provide a contact number or does not notify the company of the changed contact
information, it is considered to have been notified individually by notifying it through the application screen, etc.

- If the user does not agree to the terms and conditions changed in accordance with Paragraph 4 of this Article, the user may stop using the service and terminate the service use contract with the company. 
However, if the user does not expressly refuse to change the terms and conditions to the company by the day before the date of application of the changed terms, it is
deemed to have agreed to the changes and the changed terms are applied.

 

Article 4 (Rules other than the terms and conditions)

For matters not specified in these terms and conditions, the Act on the Regulation of Terms and Conditions, the Act on Consumer Protection in Electronic Commerce, etc., the Electronic Financial Transactions Act, the Act on Promotion of Information and Communications Network Utilization and
Information Protection, etc. Relevant laws such as the Use and Protection of Information Act, the Communications Secret Protection Act, the Telecommunications Business Act, other terms and conditions concluded by the company with users, and the
It follows the detailed usage guidelines and business practices of each service.


Article 5 (Service Introduction)

This website (ko-eta.com) is owned and operated by a private agency that has no affiliation with the Korean government. Our company provides a
pre-application service so that foreigners can obtain the necessary electronic travel authorization (ETA) in advance when they visit the country they want to travel to (Korea, etc.)
It is independent of us as it is determined by the authorities in accordance with the security and/or immigration laws and regulations of the United States.


It is strongly recommended that you review your personal information on electronic travel documents before traveling abroad.

If you make a mistake while filling out the application form, please contact us as soon as possible.

 

Article 6 (Establishment and Application of Service Use Contract)

To use our service: You must be an adult in accordance with the current laws and regulations of your country of birth and/or residence, and you must have the legal capacity to conclude a contract.
If the applicant for the electronic travel document is a minor, you must be able to prove that you are a parent and/or legal guardian.

In order to establish a contract of use for the service of the "company", the user visits this site (ko-eta.com) through the Internet, and describes in
detail the latest personal data, passport information and personal information that are correct and true in the relevant contents, and By clicking the "Agree" button, the contract is established.

Please follow the steps below for details.

Step 1: The contract of use is established when the user agrees to the contents of these terms and conditions of this site (ko-eta.com) through the Internet,
The application is approved in detail.
(This is essential to match country-specific electronic travel documents with the current information and circumstances of the document owner (traveler).)
When you submit your electronic travel document application form, you provide us with personal information on behalf of third parties (whether adults or minors). If you do so, you
must be able to prove to us that:
- A sufficient explanation to the data owner of the purpose of the third party's processing of personal information.

- that the data owner is a minor and you have obtained the data owner's consent for passing on their personal data to us, unless you are their parent and/or legal guardian ; For more information on how we handle your personal information, please see our Privacy Policy.

Personal data and personal information are strictly required according to the requirements of the immigration authorities of the country you are traveling to when issuing electronic travel documents.

Step 2: You will be given the opportunity to carefully review the “Terms of Use” and “Privacy Policy”, then you must explicitly agree to

Step 3: Our website (en-eta.com) and/or Please select your preferred payment method from among the payment methods displayed on the payment page and enter the required information for payment.

"Fees" When you make a payment, you are deemed to have confirmed the following.


Service will only begin once payment of the “Fees” (“Costs”) has been approved and confirmed. And you will receive an email confirming the service you performed.
At this stage, the service provision contract between you and us has already been formalized, and from then on, these terms of use form a membership contract between you and the company.
The total cost is billed at one time. This claim includes our exclusive fee for support services, as well as documentation related fees charged by the travel authority.
In addition, we are not responsible for any exchange rates and/or surcharges imposed by your bank or card issuer, and we
do not provide any compensation or refund or cancellation for such circumstances.

- In principle, the use of the service is available 24 hours a day, 7 days a week. However, the company may
restrict, change, or suspend all or part of the service to users in the following cases.

1. When there is an obstacle to the normal use of the service due to power outage, equipment failure, and excessive usage.
2. Where it is unavoidable due to facility inspection, repair, and development for the normal provision of services
3. In the event that the service cannot be maintained due to the company's service operation, business circumstances, or legal obstacles, such as termination of a contract with an affiliate or the company's subcontractors 
4. In case of natural disasters, national emergencies, etc.

 

Article 7 (Service Hours)

- 24 hours a day, 24 hours a day, 7 days a week, unless there is a special problem in business or technology of our website (ko-eta.com).
- The use time in Paragraph 1 is an exception to the day or time set by this site due to the need for regular inspection, etc.
- Our website (ko-eta.com) classifies services into specific fields, and the available time for each field can be designated separately. In this case, we will notify you.


Article 8 (Notice on suspension and suspension of service

) In the event of a cause, the provision of services
may be limited or stopped.
- In the event that the service needs to be suspended in accordance with Paragraph 1 above, the reason and date and time of service suspension will be announced on the site one week prior to the service suspension. However, in the event of an unavoidable reason such as an urgent system check, the above
notice period may be shortened or omitted, and the site shall not be held responsible for any damage or loss caused by the user's ignorance of the notice.
- This site is not responsible for any damage to information processed by this site due to national emergency, power outage, service facility failure outside the scope of this site's management, or other force majeure.
- If the service must be permanently suspended due to the circumstances of this site, the prior notice period is one month.
- This site may arbitrarily restrict or suspend the use of the service or terminate the use contract without consent if the user has acted in violation of the contents of these Terms and Conditions.

 

Article 9 (Service Payment)

To use our service, "payment" must be prioritized, and there are several payment methods, so you can select the one you want.
The payment methods we accept are outlined on our website and/or payment page for our services.

Please do not attempt to make a payment other than as specified on our website.
In that case, we will not be liable for any loss of payment or any other damages that may arise as a result of this action .
When you confirm payment, you understand and confirm that the debit/credit card used to make the payment is either yours or you are the legitimate owner.
Therefore, we are not responsible for anything that will happen if you are not the holder or lawful owner of the card. However, where necessary, we may also provide
reasonable assistance to our customers, law enforcement or law enforcement agencies to investigate fraudulent activity involving debit or credit cards used for payment . If your debit/credit card is blocked/rejected/expired, 
the payment of your electronic travel authorization application cannot be processed and our services cannot be provided. If you have any financial problems, please contact your bank. 
Credit cards are subject to verification and approval by the issuing bank. In other words, our failure to provide professional processing services caused by the bank not authorizing the payment.
and delays, and we will not provide support services.


Article 10 (Unapproval and Cancellation of Registration)

- ko-eta.com does not have a special subscription review, but may not approve the registration of the applicant or delete the application information if any of the following items apply immediately after the registration application there is.
(1) When there are false entries, omissions, or omissions in the information provided when
applying for registration (2) When the applicant for registration does not follow the procedures prescribed on this site
(3) If the person who applied for registration does not exist Cases
(4) Other cases where it is judged that it is inappropriate to apply through this

site You can cancel and delete the information about the application information.


Article 11 (User's personal information protection and handling)

1. Regarding all matters related to the collection, use and provision of personal information of "users", the Company shall comply with the Personal Information Protection Act, the Electronic Financial Transactions Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. , and the
Act on the Use and Protection of Credit Information We comply with the relevant laws and regulations and strive to protect users' personal or credit information.

2. The "Company" provides services optimized for the needs and convenience of users, and can utilize personal information collected with the user's consent and information related to service use
. However, if the user intends to use or provide the information to a third party beyond the scope of the user's consent, prior consent must be obtained from the user, and in
this case, the user may reject the company's request for consent.

3. "Company" is not responsible for any information exposed to the outside due to reasons attributable to the user.

4. "Company" may provide services through partnership with external companies or business consignment

in order to provide better services optimized for users, etc.
etc., comply with the relevant laws and regulations.

5. Except when the application is approved through ko-eta.com (including obtaining the third party's approval through this website if there is a third party who has the right with respect to the information)
, use this service No information obtained through this website may be reproduced, reproduced, sold, published, or used for any other commercial or private purpose.

6. Personal information registered by the user in this service is completely deleted immediately upon request, and no personal information is stored.

7. Even if the user has not paid for and paid for the application service, it is managed and stored on the server of ko-eta.com
for 2 years, except when the user does not request the deletion of ETA application details and personal information. At the end of two years (ETA validity period), customer information is deleted, and ko-eta.com does not store any customer information.

8. If the user's K-ETA (KOREA Electronic Travel Authorization) is approved after applying for Korea Electronic Travel Authorization, the company can receive and store the contents, and the
user can use the service for future inquiries and inquiry requests Article


Article 12 (Error Correction and Accuracy)

Prior to payment for our professional support services, applicants will
be given the opportunity to review and, if necessary, change all of their personal and other information provided in connection with the electronic travel document prior to payment. Since the document is written with the information provided by the applicant, if there are any errors that
need to be corrected, they must be corrected before proceeding to the payment page.

Please note that the information and documents you provide in relation to your electronic travel documents must be true, accurate, complete and current.

Any information, documents or declarations you provide are not true, false, incorrect, incomplete, or otherwise misleading,
even if the consequences of such documents (permission or refusal) are disadvantageous. is not responsible.


Article 13 (Notification to Users)
- In operating the service, our website (ko-eta.com) publishes various information such as notices on the website or sends users via e-mail or letter mail. may be provided or notified to
- Our website (ko-eta.com) may replace individual notices by posting notices to unspecified users on the bulletin board of this site for more than one week.

 

Article 14 (User Withdrawal)

- When a user wishes to withdraw, he/she shall promptly express his/her intention to this site.
- If you wish to withdraw, you can apply for withdrawal through ko-eta.com.
- Application for withdrawal does not mean cancellation of business processing application. You can cancel your application at any time.
However, the cancellation of the application is possible only until the business is processed, and the application cannot be canceled once the business process is completed. The application fee is also non-refundable.
If you want to cancel the business processing application, please use the en-eta.com inquiry system.

 

Article 15 (Refund and Cancellation Policy]]

If the "Company"'s professional support service is not satisfactory, we provide a service so that customers can request a
refund . You can fill out the form and submit it, and you must clearly state the reason for the refund.

[Contact Form]
1) Refund requests will be evaluated within 72 hours of receipt.
Our customer service department carefully examines the reasons and specific circumstances of each case to determine whether to grant or deny a refund request . All customers will be notified of the outcome of their refund request.
2) The customer must request a refund within 7 days of receiving the payment confirmation email for our professional services. After this period,
no refund will be granted except in special cases, and only a partial refund may be granted depending on some circumstances (the situation in the country of the immigration criminal).

[How to request a refund]
1) If you are requesting a refund for multiple electronic travel document orders, you must write each refund request individually.
2) Customers whose electronic travel document application form has not been fully submitted to the government on the day of the refund request will be considered eligible for a full refund.
3) Customers whose electronic travel document application has been approved by the government will be deemed ineligible for a refund of our service charge. On the other hand, if the refund request for an application that has already been passed is approved,
Please note that the government-charged fee for reviewing an approved application is non-refundable, except under special circumstances based on the customer's circumstances. 
4) Customers whose electronic travel document application has been rejected by the government may be deemed eligible for a
full refund upon request under our professional service guarantee and subject to the customer's specific circumstances . 
5) Fees for additional services are non-refundable under any circumstances. 
6) If the refund request is accepted by the customer service department: within 72 hours of receipt, the refund will be made to the same payment method the customer used to pay for the service . 
8) A confirmation email will be sent to the customer as soon as the refund is processed. 
9) Depending on the customer's payment entity, it may take up to ten (10) business days for the refund to be fully processed. 
10) If you have any questions about our refund policy, please contact us at mobilerun7942@gmail.com or 070-7931-4623.

[Right of Withdrawal and Cancellation]

1) In accordance with the exceptions established by the current laws and regulations, the electronic travel document is a clearly personalized document because it contains the customer's personal information, so the
customer cannot exercise the right of withdrawal.
2) Notwithstanding the foregoing, if you do not receive an electronic travel document by e-mail, you may opt out of receiving our professional support services.

For cancellation requests, please contact our Customer Service Department using the form below.

 

If cancellation is possible, in accordance with our refund policy, we will refund you in full for the cost of hiring our services.
Please note that we reserve the right to cancel support services if we have committed any of the acts described below.

1) knowingly providing fraudulent, misleading, incomplete and/or inaccurate information and/or documents
2) failure to comply with our guidelines regarding electronic travel documents and/or other services
3) electronic travel documents; Failure to provide the information or documents required to submit, non-compliance with the information we communicate to you, and/or, where appropriate, the publication of documents;
4) In the absence of information and/or documents required by the government for We reserve the right to withdraw the electronic travel document application submission in case of a violation of any part of these Terms of Use and even if the applicant does not meet the eligibility requirements set by the government. 
5) Please note that if we cancel the submission of your electronic travel document application form for any of the reasons mentioned above, the fee for professional services provided by us will not be refunded to the applicant .

 

Article 16 (Prohibition of transfer) 

The user cannot transfer or donate the right to use the service or the status of other service application to another person, and cannot provide it as collateral.

 

Article 17 (Exemption from liability) 

The "Company" (ko-eta.com) receives the information of the applicant and only acts as a registration agent for K-ETA. No liability is assumed. We are not responsible for the results of the ETA application due to incorrect or error information provided by the applicant on this website.

Therefore, subject to what is described in the “Introduction to the Service” and “Using the Service” sections, we are not responsible for the following circumstances beyond our control
, including but not limited to:

As ETA is entirely under the jurisdiction of the respective country, government decisions (approval or denial) and consequences for electronic travel authorization applications are those where
an electronic travel document application is rejected due to the intentional provision of incorrect, incomplete and/or inaccurate information about the applicant. , and for the same reason you have been issued an erroneous electronic travel document.
If the competent authority first authorizes and/or issues an electronic travel document application and then cancels it.
Please note that, in most circumstances, the authorizing authority will not disclose the reasons for its decision .

The application review and processing times are all under the jurisdiction of the respective country and we are not responsible for any delay in obtaining the results of the electronic travel document.
If the immigration office of the country to be visited denies entry to the holder of the electronic travel document for any reason. In accordance with security regulations and regulations, visitors to the country
Because it is the Immigration Office that has the final decision to deny or admit entry.
If the information of the holder of the electronic travel document is inaccurate or out of date, the immigration office of the country of travel refuses to enter the traveler
. When an airline employee does not allow you to board a flight because the personal information on the document of the electronic travel authorization holder does not match the customer's passport information.
We are also exempted from liability in the following cases:


The Customer is not an adult and does not have the legal capacity to enter into contracts and employ the Services in accordance with the laws and regulations of the applicable country. We are
not responsible for access to this website by customers who have not reached the legal age under the laws of their country. These are all considered the responsibility of the minor's parents and/
or legal guardians, and they must exercise appropriate control over the minor's online activity and/or Internet use themselves.
It also prohibits access to websites that are not suitable or recommended for minors, or prevents them from accessing their personal
We are not responsible for any transmission of any information. We are not responsible

even if someone transmits their personal information to us without the consent of a third party and that information is used to create and submit electronic travel documents to us .
In this case, we will notify the parties of how their personal information was collected and, if necessary, ask the person who provided us with the
personal information whether they have requested the consent of the owner of the personal information to use them.
We are not liable even if we submit electronic travel documents of minors prepared by anyone other than their parents and/or legal guardians. However
, as soon as we become aware of this, we may take appropriate action to remedy the situation.

 

Article 18 (Obligations of this site)

- Our website (ko-eta.com) does not violate laws and these terms and conditions, and strives to provide stable services.
- We do not disclose or distribute users' application and usage information to third parties without their consent.
However, this is not the case when there is a criminal investigation purpose or when there is a request according to the procedures stipulated in other related laws and regulations
. We may provide information to other administrative agencies.
- Our website (ko-eta.com) is equipped with a security system to protect users' personal information (including credit information) so that users can use the service safely.
- Our website (ko-eta.com) is not responsible for any disruption to service use due to reasons attributable to the user.

 

Article 19 (Ownership of this site)

- Intellectual property rights and other rights related to services, software, images, marks, logos, designs, service names, information and trademarks provided by our website (ko-eta.com) We own this
site.
- Except as expressly approved by our website (ko-eta.com), users may modify, lend, loan, sell, distribute, produce, transfer, all or part of each property in Paragraph 1 above,
Sublicense, security right,
You cannot engage in commercial use, etc., and you cannot allow a third party to do such an act.


Article 20 (Governing Law and Jurisdiction) 

In the event of any dispute or disagreement between the user and the Company due to these Terms of Use, the parties may submit a resolution at their own discretion, and
the place where the user or the "Company" resides to the competent courts and tribunals of Our failure to exercise any right provided or derived from these Terms of Use shall be construed as a waiver of that right,
unless we expressly waive the right in writing or have been forced to take legal action under applicable law.
it shouldn't be


[Customer Service Department}

We provide "Skype" multilingual customer service and number 070-7931-4623 for better communication between you and
us, please feel free to contact us via the inquiry form below.


[Contact Form]
Our Customer Service Department is responsive to questions, suggestions and complaints about the services provided through this website en-eta.com.
Send us your inquiry/email and we will reply to you as soon as possible and within the deadlines set by applicable laws and regulations.
Prior to processing your request, for security purposes, our Customer Service Department may
request that you provide personal information and/or information to verify your identity.


Company name: Mobilrun Co., Ltd.  

Phone: (Korea) 070-7931-4623
E-mail: mobilerun7942@gmail.com
skyepe: KOREAETA 

 

1 (Enforcement Date)

These terms and conditions are effective from August 01, 2022.